How to Access PureVPN Error Logs

You’re using a VPN app on your smartphone or tablet. Suddenly, you get a call from the company, saying that they need to access the device’s log files to troubleshoot an issue. What do you do?

You don’t have to take my word for it. Here’s what you need to know.

Where Can I Find My Log Files?

When you use a VPN app, your device will keep logs of your activities. These logs, which can be found in the device’s storage, are usually encrypted. However, the app itself may also store some unencrypted logs on your device.

The encrypted logs in your storage are usually hidden by default. Unless you’ve changed the settings, you won’t find them unless you know exactly where to look. Your smartphone or tablet comes with a search widget that you can use to find files on your device. On the other hand, your unencrypted logs stored by the app are usually right in front of you, in plain text. So if there’s an issue, you’ll have no trouble identifying it.

Can I Access My Log Files?

Yes, you can access your log files, although not all of them. Typically, the provider of the VPN service will allow you to view some logs, but not all of them. For example, if there’s an issue with your subscription, you may not be able to view any logs related to this. In these cases, you can contact the service provider directly for assistance.

What Should I Do With My Log Files?

Once you’ve accessed your logs, you need to figure out what to do with them. In some cases, you may want to keep the original encrypted logs and store them safely on your computer. Then, if the problem relates to network performance or security, you can refer back to this encrypted copy. As a general rule, though, I suggest that you print out any important data that you find in your logs. You can then store this data in a safe place, such as a physical or digital vault. This will protect you in the long term, even if the company that provides your VPN service changes its terms of service, or closes down its operations permanently.

How Do I Access My Log Files?

Depending on the type of device that you use and the software that you install, you may need to take some extra steps in order to access your logs. When you first set up your device with a VPN app, it will ask you to enter some type of authentication, such as a password or a PIN. Once you’ve done this, you can use the search widget on your device to locate your logs. From there, you can either click the My Logs button, or you can choose File & Settings, followed by Open File Manager. On the desktop version of Windows, you can also go to C:\Users\[your_username]\AppData\Roaming\PureVPN\Logs, or wherever your device’s storage is located, and open the folder where your logs are stored. Finally, on the iPhone, you can also go to Settings, then click on Privacy, followed by the My Apps button. In this case, you’ll have to choose PureVPN, and then all of its relevant apps, followed by Logs.

Why Are My Log Files Stored By Default In This Way?

If you look at the security and privacy policies of most major VPN providers, you’ll notice that they all state that your logs are to be stored in a secure location, and they aren’t to be accessed by any third parties. Why is this?

When you use a VPN app, the company that makes it will have your personal information, such as your email address and username. In most cases, when you create an account with a VPN app, you consent to the company tracking your activity online, so that it can provide you with a secure and private browsing experience. In order to do this, they will have to access your device and its logs. So, in most cases, you can’t prevent them from doing so.

Who Will Access My Log Files?

Depending on the type of device that you use and the software that you install, you may need to take some extra steps in order to access your logs. When you first set up your device with a VPN app, it will ask you to enter some type of authentication, such as a password or a PIN. Once you’ve done this, you can use the search widget on your device to locate your logs. From there, you can either click the My Logs button, or you can choose File & Settings, followed by Open File Manager. On the desktop version of Windows, you can also go to C:\Users\[your_username]\AppData\Roaming\PureVPN\Logs, or wherever your device’s storage is located, and open the folder where your logs are stored. Finally, on the iPhone, you can also go to Settings, then click on Privacy, followed by the My Apps button. In this case, you’ll have to choose PureVPN, and then all of its relevant apps, followed by Logs.

What Is The Difference Between The Two?

An encrypted log is one that has been encoded with a cryptographic algorithm, and stored in a secure location. When you use a VPN app, your device will keep logs of your activities. These logs will be stored in a safe location, and they will be encrypted, so that they are only readable by you and the VPN app. An unencrypted log, on the other hand, is one that hasn’t been encoded with any type of algorithm, and is usually stored in your device’s memory, or on your computer’s hard drive. Unencrypted logs are not secure, and anyone who has access to your device will be able to read them, which may include yourself or the company that provides your VPN service, in the future.

Are My Logs Still Secure Once I Leave The House?

Once you’ve accessed your log files, you need to figure out what to do with them. In some cases, you may want to keep the original encrypted logs and store them safely on your computer. Then, if the problem relates to network performance or security, you can refer back to this encrypted copy. As a general rule, though, I suggest that you print out any important data that you find in your logs. You can then store this data in a safe place, such as a physical or digital vault. This will protect you in the long term, even if the company that provides your VPN service changes its terms of service, or closes down its operations permanently.