How to Refund NordVPN Payments

If you’ve paid for a VPN subscription with a credit card on file with NordVPN and now wish to cancel your subscription, where can you go to seek a refund?

NordVPN is a popular virtual private network (VPN) app that allows users to create secure connections to privately accessible servers located all around the world. The software is based on OpenVPN and supports several protocols, including the PPTP and L2TP/SMB protocols which are open standards for VPN connections. Some users have complained about service interruptions and buggy software but these have mostly been resolved with frequent updates and the addition of new features (see our NordVPN review).

Where Can I Go To Refund My NordVPN Subscription?

You can contact support via the customer relationship portal to request a full refund but you’ll need to produce valid identification (drivers license, passport, or credit card) along with your email address used to make the purchase. You can find more information in the NordVPN refund policy.

Is There A Way To Get A Discount On My Next NordVPN Subscription?

Yes, if you’re a returning customer you can receive a discounted rate on a new subscription as long as your account is in good standing. You will need to provide valid ID (i.e. a drivers license, passport, or credit card) when checking out.

NordVPN’s terms of service state that the company can unilaterally change the price of its services at any time and without prior notice. While this may be good for the company’s bottom line, it can be bad for consumers who wish to stay subscribed and continue enjoying the benefits of a VPN subscription.

What If I’ve Paid With Bitcoins?

If you’ve paid with bitcoins (BTC) there is no way to obtain a refund from NordVPN as they do not accept credit cards or PayPal on file. You’ll need to contact support via the customer relationship portal to obtain a different method of payment (see above for the contact details).

NordVPN’s terms of service state that the company can unilaterally change the price of its services at any time and without prior notice. While this may be good for the company’s bottom line, it can be bad for consumers who wish to stay subscribed and continue enjoying the benefits of a VPN subscription.