Why Does NordVPN Website Say I’m Unprotected?

NordVPN has a special place in our hearts, because it was the first VPN service we tried, and it’s served us well over the years. With its basic service costing just $2.95/mo, its customer support that’s actually good, and a strong no-logging policy (something not all VPNs have), you might be wondering why the site doesn’t always say that you’re 100% protected when you log on to their service. Let’s take a look.

The Special Place in Our Hearts

To begin with, we should say that we’re not 100% sure that NordVPN is behind the “why does my website say I’m unprotected” message that greets newly-registered users. It could be, but it’s most likely a message from Quietly, a company that helps businesses build their online presence. We should also point out that the company’s website is fairly quiet, so perhaps they don’t want to draw too much attention to themselves.

As for why we like NordVPN so much, it all comes down to the service’s ethos. Founded by a group of security/VPN experts who wanted to create a “no nonsense” service for everyone, NordVPN provides a safe haven for people who need one. Whether you access it via Android, desktop, or mobile, the service simplifies the process of connecting to a VPN, while also offering lots of useful features.

The Simplicity Of The Process

NordVPN’s website is a clean, modern looking site that you might mistake for a modern-day Google. However, users who have tried the service say that it’s not very friendly, especially when compared to other VPN websites like ExpressVPN or CyberGhost. Still, the one-time process of connecting to NordVPN is quite painless, as there’s no question mark when you complete the setup. You’ll be asked to enter your payment details, and then a member ID, and you’re good to go. If you’re new to VPNs, this is probably the easiest one to use, and that’s also one of the reasons why we like it.

The Strong No-Logging Policy

Another excellent feature of NordVPN is its no-logging policy. Not only do they not keep any records of your activity, they also actively discourage users from giving the website more information than needed. When you visit the site, you’ll see a banner at the top of the page that reads “We don’t keep any logs”, and it continues beneath with “We don’t hand over our users’ data to anyone”. This might not sit well with some users, as there are many other VPN services out there that do keep some logs and/or sell user data to third parties. Still, we can’t help but be a little irked when a service that we’ve been using for years says that it doesn’t keep any logs.

Free Download From Their Website

To download the NordVPN app, just click on the Get Now button at the top of the page, and it’ll take you to the Google Play Store. From there, you can download the app for free, or else you can click on the Get button again to visit the website’s front page. In either case, you’ll see a small green download button at the top of the page, next to the banner that reads “Get Started With NordVPN Instantly.” Doing this also gets you another shiny extra: a free one-month trial of their premium services. We should also mention that the app is quite popular, and it has a 4.7 rating out of 5 stars on the Google Play Store. If you’re new to VPNs, the app might be the easiest way to get started.

Solid Customer Experience

One of the things that makes NordVPN stand out from other services is the level of customer support that it offers. It’s not just that they have forums where you can get help (which is quite common these days), but they also have live chat, email support, and a hotline that you can call, in case no one is available online. In addition, their website is fairly easy to navigate and the information is easy to find, so if you’re ever unsure about something, you can always search for the answer. Another nice touch is that when you contact customer support, you’re not automatically forwarded to sales, as some other services do. You’re talking to someone who will listen to you and who might have an idea of how to solve the issue.


We’ve been using NordVPN for years, and we still use it for certain types of tasks, due mostly to the simplicity of the process. Since we’ve been using it for so long, we also don’t bother changing our VPN settings, as we know they’ll be saved automatically when we connect. In addition, due to the service’s no-logging policy, we don’t have to worry about our activity being tracked by third parties, and the fact they actively discourage users from giving any information to untrusted sources, further reduces our worries.

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