When you click the purchase button on https://nordvpn.com/ at the moment of this writing, you’ll be presented with a screen that says “loading”, followed by a spinning gear icon. There’s also a progress bar at the top of the screen, but that bar doesn’t go any faster than the spinning gear icon. It will remain at its current position even after you click the Buy button several times. The website might be a bit slow, but that’s mostly because we’re still in the process of transferring all of our servers to our new datacenter. Once the process is complete, the website will feel like lightning fast.
No UK IPs
When you click the purchase button at the moment of this writing, you’ll be presented with a screen that says “you’re in AU now.” The good news is that when you click the Get Started button at the bottom of the screen, you’ll be taken to a page that lists all the available servers in the UK.
If you select the UK from the list of countries, you’ll be presented with a screen that says “we’re unable to serve your requested location. Sorry, all our servers are currently in use.” A good VPN provider will always have servers in a variety of countries; it’s the done thing nowadays to be able to handle all of the major regions. In this case, we’ve taken the step to have servers in multiple locations, which is an excellent way to ensure you get better performance and more value for your money.
Another thing you’ll want to look out for in a VPN provider is whether or not they log the traffic that goes through their servers. You’ll find some providers that keep logs for security purposes, but you’ll also discover that those logs are strictly confidential. Keeping no logs means that your personal data is not stored anywhere, and therefore not accessible by the government or third parties. You can rest assured that if you pay for a year in advance, your personal data will remain totally secure.
The last thing you want from a VPN is a limited feature set. If you’ve used a VPN before, you’ll know that many of them are severely limited in terms of features, and for good reason. Limited features mean that you can’t do everything you’d want to do with a VPN. For example, you can’t set up dedicated IP addresses or change the IP address whenever you want. You also can’t use certain dedicated apps or download particular files because of the restricted feature set.
The great thing about NordVPN is that it has an incredible feature set. Even before you make a purchase, you can download the NordVPN app to your iOS or Android device and begin using its features. If you buy the VPN plan, you’ll have access to all of the app’s features and be able to use them to their full extent. You won’t have to settle for slow load times or limited server locations because NordVPN has you covered on those fronts.
Poor Customer Support
Last but not least, we have the customer support. A poor customer support experience is one of the worst things a company can offer, and it doesn’t take a genius to figure out why. When you’re in the middle of trying to solve a problem and call customer support, you’ll most likely be transferred to a different line or taken care of by a less experienced employee. This is a royal pain in the ass and will most likely result in you having to go through the same process all over again. Having a live chat feature on your website or offering 24/7 phone support are both excellent ways to let potential customers know that you’re there to help.
NordVPN is one of the more popular VPN providers because it offers so much for such an affordable price. At the moment of this writing, you’ll find the service offered for just £2.99 per month, which makes it one of the more affordable VPNs currently available. If you’re looking to use a VPN to keep your personal data secure and to unblock websites, NordVPN is an excellent choice. If you’re looking for a VPN to use for work, you might want to consider another option because of the location restrictions and the lack of UK servers. Overall, if you’re looking for a reliable, affordable VPN with a good feature set, you can’t go wrong with NordVPN.